PERBANDINGAN MODEL MATEMATIS LINIER DAN NON LINIER DALAM PENGUKURAN TINGKAT KEPUASAN PENGGUNA SISTEM INFORMASI(Studi Kasus: Universitas Bina Darma Palembang) | Santoso | JURNAL ILMIAH TEKNO

PERBANDINGAN MODEL MATEMATIS LINIER DAN NON LINIER DALAM PENGUKURAN TINGKAT KEPUASAN PENGGUNA SISTEM INFORMASI(Studi Kasus: Universitas Bina Darma Palembang)

Budi Santoso

Sari


By considering the number of information systems and the user (users) involved in it, it is important we consider an assessment system that measures the extent to which the interactions that occur. Interaction in question in this case can be represented by how much benefit can be obtained by the user or the level of satisfaction (satisfaction) on information systems where users work rather than vice versa. In general, multi-variable linear regression is often used as a tool for measuring the crime scene because of the nature of linear regression are quite accommodating to a wide range of attributes. Regesi linear model, amounting to 0.122, logarithmic model, amounting to 0.106, polynomial models, amounting to 0.667, and the power model analysis, amounting to 0.142. From the results mentioned above, the best model to the data of this study is to use a polynomial model with determination coefficient of 66.7%.

Keywords: Information System, Customer Satisfaction, and Non-Linear Models